Terms and Conditions
Introduction
These terms set out the rules for using our website and services. Please read them before you place an order or start a project with us. By using our website or by buying from us, you agree to these terms.
We keep the language simple. If anything sounds unclear, email us and we will explain it in plain words. If you do not agree with these terms, please do not use our website or services.
Who we are
We are Airforce Holding. Our registered office is [Address]. Our company number is [Number]. You can contact us at airforcetom2@gmail.com or 01202 526649.
We provide blast cleaning and surface preparation services. Some services are one off and some are ongoing. We will set out the scope in a quote or statement of work.
Your account and contact details
You may need an account to use parts of our website. Keep your login safe. Tell us if you think someone else has used your account.
Please keep your contact details up to date. We will use them for service messages about your order or project.
Orders and contracts
An order is an offer to buy. We accept it when we confirm in writing. At that point a contract is formed on these terms.
We may refuse an order if we cannot provide the service, if there is a mistake in price or description, or if we believe there is a risk of fraud. If we take payment and cannot accept the order, we will refund you.
Prices and payment
Prices are in pounds sterling (£) and include or exclude VAT as stated. We will confirm the price in your quote or order confirmation.
Payment terms are set out in the invoice or statement of work. Unless we agree otherwise, payment is due at the start of the month for retainers and before delivery for one off work. Late payment may pause work until cleared.
Scope and changes
We will deliver the services set out in the quote or statement of work. If you ask for changes, we may adjust the price and timeline. We will agree any change in writing.
We will give estimated timelines. These are guides, not promises. We will keep you updated and will let you know if anything changes.
Your content and approvals
You are responsible for content you provide. Please make sure you have the right to use it and that it is lawful.
We will share drafts for review. Please give feedback within the times we agree. If we do not hear from you, we may pause work or treat it as approved.
Delivery of goods and digital items
If we supply goods, delivery times will be shared in your order. Risk passes on delivery. Ownership passes when we receive full payment.
If we supply digital items, we will provide access details once payment is received. Keep your access details safe and do not share them.
Intellectual property
We own our pre existing materials and tools. You own your pre existing content. When the project is paid in full, you get a licence to use the final work for your business as set out in the quote.
Unless we agree otherwise, we may show the final work in our portfolio and marketing. If this is a concern, tell us before the project starts so we can agree a different plan.
Acceptable use
Please do not use our website or services for anything unlawful or harmful. Do not try to break security or to copy or reverse engineer our code.
If you post reviews or comments, keep them fair and lawful. We may remove content that breaks these rules.
Third party services
We may use third party services such as hosting, payment, or plugins. Those services have their own terms. We are not responsible for their content or actions.
If a third party service fails, we will try to help you find a fix. Some issues may be outside our control.
Cancellation and refunds
If you are a consumer, you may have a right to cancel certain online purchases within 14 days. This cooling off right may not apply once digital work has started with your approval. We will explain your rights before any work starts.
For business customers, we provide refunds only as set out in the quote or a separate policy. If you cancel a retainer, we ask for [notice period] written notice so we can plan resources.
Warranties
We provide our website and services with care and skill. We do not promise that they will be perfect or always available. Sometimes things break or services need updates.
If there is a mistake that is our fault, we will fix it within a reasonable time. This is your main remedy under these terms.
Limitation of liability
We do not exclude or limit liability where the law does not allow it. That includes liability for death or personal injury caused by negligence and for fraud.
Subject to that, we are not liable for loss of profits, loss of sales, loss of data, or any indirect loss. Our total liability for any claim is limited to the amount you paid to us for the service that caused the issue in the 12 months before the claim.
Indemnity
If your use of our services breaks the law or the rights of others and causes a claim against us, you agree to cover our losses. This includes reasonable legal fees.
We will let you know about any claim and will work with you on a fair response.
Events outside our control
Sometimes events happen that we cannot control. Examples include power cuts, network failure, strikes, or new rules from public bodies. If that happens, we may not be able to meet our duties while the event continues.
We will do what we can to lessen the impact and to resume work as soon as we can.
Ending the agreement
We can end the agreement if you break these terms and do not fix the issue after we ask you to. You can end the agreement if we break these terms and do not fix the issue after you ask us to.
When the agreement ends, you must pay for work done up to the end date. Rights that should continue will still apply after the end date.
Governing law and disputes
These terms are governed by the law of England and Wales. If a dispute arises, we will try to solve it by talking first. If we cannot agree, the courts of England and Wales can decide.
Nothing in this section limits any rights you may have as a consumer to bring a claim in your local court.
Changes to these terms
We may update these terms from time to time. We will post the new version on this page and change the date at the top.
If the change is major, we will try to give you notice. Your continued use of the website or services means you accept the new terms.
Contact us
Questions about these terms are welcome. Contact Airforce Holding at airforcetom2@gmail.com or Eastern Business Park, Christchurch, Dorset, BH23 6NE. We will reply and help you understand any part of the terms that you are unsure about.
